Aged Care Provider · Registration pending · Categories 1–6 applied for · All Greater Melbourne
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Aligned with the new Aged Care Act 2024
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E
Aged Care · VIC
Terms of Service
- Terms of Service
Our, commitment starts with clarity.
These Terms of Service explain how you may use the My Evervale website, how our services are provided, and what you can expect when engaging with us. They are designed to promote transparency, protect everyone’s rights, and ensure a clear understanding of our responsibilities before any care services begin.
Terms of Service
Acceptance of These Terms
By accessing or using the My Evervale website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of our website.
These Terms govern your use of our website and any enquiries or interactions made through it. They do not replace or form part of any individual Care Agreement entered into between My Evervale and a client.
About My Evervale
My Evervale is an Australian aged care provider based in Melbourne, Victoria. We are committed to delivering compassionate, person-centred care that respects the dignity, independence, and individual needs of older Australians.
Our services may include home and community care, care coordination, respite support, and residential aged care as our services expand. Availability of services may vary depending on assessment outcomes, location, regulatory requirements, and operational capacity.
Use of Our Website
You may use this website for lawful purposes only.
By using our website, you agree that you will not:
- Use the website in any way that violates applicable laws or regulations.
- Attempt to gain unauthorised access to our systems or data.
- Introduce malicious software, viruses, or harmful code.
- Interfere with the operation or security of the website.
- Copy, reproduce, or distribute website content without permission.
- Use the website for fraudulent or misleading purposes.
We reserve the right to restrict or terminate access where misuse is identified.
Information on This Website
We make reasonable efforts to ensure the information published on our website is accurate and current.
However, website content is provided for general informational purposes only and should not be relied upon as medical, legal, financial, or professional advice.
Information about services, pricing, eligibility, funding, or availability may change without notice.
Enquiries and Care Requests
Submitting an enquiry through our website does not create a care relationship or guarantee the availability of services.
Following your enquiry, our team may contact you to discuss your circumstances, answer questions, and explain available options.
Before care begins, we may need to complete assessments, confirm eligibility, discuss funding arrangements, and enter into a formal Care Agreement.
Care Agreements
Where services are provided by My Evervale, the specific terms of care will be outlined in a separate written Care Agreement.
That agreement may include information such as:
- Services to be delivered
- Individual care plans
- Fees and payment arrangements
- Responsibilities of each party
- Cancellation procedures
- Review processes
- Rights and responsibilities
If any inconsistency exists between these Terms of Service and an individual Care Agreement, the Care Agreement will take precedence for the services provided.
Fees and Payments
Fees for aged care services vary depending on the type of care provided, funding arrangements, government programs, and individual circumstances.
Where applicable, we will provide clear information about fees before services commence.
Clients remain responsible for any agreed fees not covered by government funding or other approved financial arrangements.
Eligibility for Services
Eligibility for services may depend on factors including:
- Individual care needs
- Assessment outcomes
- Government funding requirements
- Geographic service area
- Availability of care staff
- Regulatory obligations
We reserve the right to decline or delay services where appropriate assessments have not been completed or where we are unable to safely meet a person’s care requirements.
Intellectual Property
Unless otherwise stated, all content on this website, including text, graphics, branding, logos, images, design elements, and other materials, is owned by or licensed to My Evervale.
You may access website content for your personal, non-commercial use only.
You must not reproduce, modify, publish, distribute, or commercially exploit any part of this website without prior written permission.
Third-Party Links
Our website may contain links to third-party websites for your convenience.
These links do not constitute an endorsement of those websites or their services.
My Evervale is not responsible for the content, privacy practices, availability, or accuracy of external websites.
Privacy
Your privacy is important to us.
Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy. By interacting with our website or submitting personal information, you acknowledge that your information will be handled in accordance with that policy.
Website Availability
While we aim to keep our website available at all times, we cannot guarantee uninterrupted access.
From time to time, the website may be unavailable due to maintenance, technical issues, security updates, or circumstances beyond our control.
We are not liable for any inconvenience resulting from temporary interruptions.
Disclaimer
To the maximum extent permitted by law, information provided on this website is supplied in good faith without warranties of any kind.
While we strive for accuracy, we do not guarantee that:
- All information is complete or current.
- The website will always be available.
- The website will be free from technical errors.
- Website content will meet every individual’s specific needs.
Users should seek independent professional advice where appropriate.
Limitation of Liability
To the extent permitted by Australian law, My Evervale excludes liability for any direct, indirect, incidental, consequential, or special loss arising from the use of this website or reliance on its content.
Nothing in these Terms excludes any rights or guarantees that cannot be excluded under applicable consumer protection legislation.
Indemnity
You agree to indemnify and hold harmless My Evervale, its employees, contractors, directors, and representatives against claims, losses, damages, liabilities, or expenses arising from your misuse of the website or breach of these Terms.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in legislation, services, operational practices, or website functionality.
Updated versions will become effective once published on this website.
We encourage visitors to review these Terms periodically.
Governing Law
These Terms of Service are governed by the laws of Victoria, Australia.
Any disputes relating to these Terms or the use of this website will be subject to the jurisdiction of the courts of Victoria.
Contact Us
If you have any questions about this Privacy Policy or how My Evervale handles personal information, please contact us.
My Evervale
Melbourne, Victoria, Australia
Email: info@myevervale.com.au
Phone: 1800 886 686
Website: myevervale.com.au
Ready to talk?
Speak with a care coordinator about home care, residential placement, or our facility waitlist.