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Support At Home

Support at Home Program Melbourne Provider

From 1 July 2025, the Support at Home Program replaces Home Care Packages and the Short-Term Restorative Care Programme. My Evervale is a registered Support at Home provider across all of greater Melbourne — delivering the full range of funded supports through a single, unified program.

What is the Support at Home Program?

The Support at Home Program is the Australian Government’s new funding model for older Australians who want to live at home. It consolidates and replaces:

Home Care Packages (HCP) — Levels 1 to 4
The Short-Term Restorative Care Programme (STRC)
Most of the Commonwealth Home Support Programme (CHSP) — phased in over time

Under Support at Home, funding is allocated based on assessed need rather than a fixed package level. You receive an individual budget that pays for the specific supports you need — clinical, personal, social, equipment and home modifications.

What Support at Home covers

The program funds a range of services, all through one provider relationship:

Clinical care registered nursing, wound care, medication management, continence and diabetes support
Personal care showering, dressing, grooming, toileting, mobility
Allied health physiotherapy, occupational therapy, podiatry, dietetics, speech pathology
Domestic assistance cleaning, laundry, meal preparation, shopping
Social support companionship, transport, community engagement
Assistive technology mobility aids, safety devices, communication tools
Home modifications handrails, ramps, bathroom adaptations, smart-home safety
Restorative care short-term programs to regain function after illness or injury

How Support at Home is different from Home Care Packages

Three big changes:

One unified program instead of separate HCP and STRC programs, everything sits under Support at Home with consistent rules.
Service-based funding you have a budget that pays for actual services, not a single package level.
Greater transparency providers must publish prices, and care management fees are capped.

How to access Support at Home

Step 1: Register with My Aged Care: Call 1800 200 422 or visit myagedcare.gov.au to register.

Step 2: Get assessed: An assessor (usually ACAT for higher-needs care) visits to determine the level of support you need.

Step 3: Receive your support plan: You’ll receive a plan with funded services and an individual budget.

Step 4: Choose My Evervale as your provider: Sign a service agreement with us. We coordinate every service in your plan.

Step 5: Care begins: Most clients have services running within 2 weeks of choosing a provider.

Why choose My Evervale for Support at Home

Registered for all six service categories we deliver every Support at Home service in-house
Local team based in Point Cook, servicing all of Wyndham and greater Melbourne
Transparent pricing aligned with the strengthened Quality Standards
Bilingual carers reflecting our community
Modern care management you and family see what’s happening in real time

Ready to start with Support at Home?

We’ll guide you through the assessment, the paperwork, and getting services in place.

Registered Australian Aged Care Provider · Categories 1–6 · All Greater Melbourne

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Aligned with the new Aged Care Act 2024

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Servicing All of Greater Melbourne

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My Evervale

Aged Care · VIC