Aged Care Provider · Registration pending · Categories 1–6 applied for · All Greater Melbourne
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Aligned with the new Aged Care Act 2024
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E
Aged Care · VIC
Statement of Rights
- Statement of Rights
Our, rights are at the heart of everything we do.
At My Evervale, every person deserves to be treated with dignity, compassion, and respect. We are committed to protecting your rights, supporting your independence, and delivering safe, person-centred care that reflects your choices, values, and individual needs.
Statement of Rights
Our Commitment
At My Evervale, we believe quality aged care begins with respecting every person’s rights. Whether we provide support in your home or within one of our services, we are committed to creating an environment where you feel safe, valued, heard, and empowered.
Our approach is guided by the principles of dignity, transparency, inclusion, and continuous improvement. Every member of our team is expected to uphold these values in every interaction.
Your Right to Dignity and Respect
You have the right to be treated with kindness, courtesy, and respect at all times.
We are committed to:
- Treating every person fairly and without discrimination.
- Respecting your identity, beliefs, culture, and life experiences.
- Supporting your independence wherever possible.
- Recognising your personal preferences and routines.
- Providing care that protects your dignity and self-worth.
Your Right to Safe and High-Quality Care
You have the right to receive services that are safe, professional, and focused on your wellbeing.
We will:
- Deliver care that meets recognised professional and clinical standards.
- Employ qualified and appropriately trained staff.
- Monitor the quality of our services and continually improve them.
- Promote a safe environment for clients, families, visitors, and employees.
- Respond promptly to concerns affecting your health or safety.
Your Right to Make Your Own Decisions
You remain at the centre of every decision about your care.
We will support you to:
- Make informed decisions about your services.
- Participate in developing your care plan.
- Accept or decline services where appropriate.
- Choose who is involved in your care decisions.
- Review your care as your circumstances change.
Where you appoint a family member, guardian, or authorised representative, we will work with them in accordance with your wishes and applicable laws.
Your Right to Privacy
Your personal and health information will be treated with care and confidentiality.
We are committed to:
- Collecting only the information necessary to provide our services.
- Protecting your personal information through secure systems and processes.
- Sharing information only where authorised or required by law.
- Respecting your confidentiality during all aspects of your care.
Further information is available in our Privacy Policy.
Your Right to Clear Information
You have the right to receive information that is accurate, easy to understand, and provided in a way that meets your communication needs.
We will:
- Explain our services clearly.
- Provide information about fees and funding where applicable.
- Discuss your care options openly and honestly.
- Encourage questions and provide timely responses.
- Use respectful and accessible communication.
Where possible, we will also support interpreters or communication assistance when required.
Your Right to Cultural Safety and Inclusion
Every person deserves care that respects their culture, language, beliefs, identity, and traditions.
We welcome people from all backgrounds and are committed to providing an inclusive environment that values diversity.
Our team strives to understand and respect each person’s individual preferences and cultural needs throughout their care journey.
Your Right to Be Heard
Your feedback helps us improve.
You have the right to:
- Ask questions.
- Raise concerns.
- Make suggestions.
- Provide compliments.
- Submit a complaint without fear of disadvantage.
We encourage open communication and will respond to feedback fairly, respectfully, and as promptly as possible.
Your Right to Live Free from Abuse and Neglect
Everyone deserves to feel safe.
My Evervale has zero tolerance for:
- Abuse
- Neglect
- Exploitation
- Harassment
- Bullying
- Discrimination
- Unlawful restraint
We are committed to maintaining environments where concerns are taken seriously, investigated appropriately, and addressed in accordance with our legal and professional obligations.
Your Responsibilities
While protecting your rights, we also ask that clients, families, and visitors help create a respectful environment by:
- Treating others with courtesy and respect.
- Providing accurate information where possible.
- Participating in care discussions.
- Respecting the safety of staff, residents, and other clients.
- Informing us of changes that may affect your care.
Working together helps us deliver the highest standard of person-centred care.
Continuous Improvement
We regularly review our services, policies, and practices to ensure they remain aligned with changing legislation, quality standards, and the evolving needs of older Australians.
Feedback from clients, families, staff, and our community plays an important role in helping us improve every aspect of our service.
Contact Us
If you have any questions about this Privacy Policy or how My Evervale handles personal information, please contact us.
My Evervale
Melbourne, Victoria, Australia
Email: info@myevervale.com.au
Phone: 1800 886 686
Website: myevervale.com.au
We are committed to listening, responding with compassion, and ensuring every person is treated with dignity, respect, and fairness throughout their journey with My Evervale.
Ready to talk?
Speak with a care coordinator about home care, residential placement, or our facility waitlist.