FAQ

The Support at Home Program replaces Home Care Packages and the Short-Term Restorative Care Programme from 1 July 2025. It provides funding for older Australians to receive personalised support at home including clinical care, assistive technology and home modifications. Learn more about our Support at Home service.

We service Point Cook, Werribee, Hoppers Crossing, Wyndham Vale, Tarneit, Williams Landing, Truganina and the broader Melbourne metropolitan area. Contact us to confirm coverage in your suburb.

You can complete our online Referral Form, request a place on our Facility Waitlist, or call our care line on Phone coming soon. A care coordinator will respond within one business day to discuss assessment, eligibility through My Aged Care, and next steps.

Yes My Evervale operates within both the NDIS Practice Standards and the strengthened Aged Care Quality Standards, supporting older Australians and people with disability across Melbourne.

Yes. We provide specialised dementia care including secure environments, person-centred behavioural support, and dementia-trained staff. We also deliver palliative care in partnership with families and treating clinicians.

Home care (now delivered through the Support at Home Program) allows older Australians to remain in their own home with funded support. Residential aged care provides 24/7 accommodation, nursing and personal care in a registered facility. My Evervale offers both pathways — and helps families transition between them as needs change.

Aged care costs depend on the type of care, your assessed needs and your financial situation. The Australian Government subsidises most care, with means-tested contributions for some services. We publish transparent pricing and funding information and conduct a full costing during your initial assessment.

Contact My Aged Care on 1800 200 422 to register, then an assessor (RAS for home support, ACAT for higher needs) will visit. The assessor determines the level of support funded by the government. My Evervale can guide you through this process call us if you need help getting started.

Yes. Because My Evervale registers across all six categories, you can transition from home care to residential care without changing providers your care plan, clinical history and trusted relationships travel with you.

We hire locally from Wyndham and greater Melbourne, where our community speaks dozens of languages including Hindi, Punjabi, Mandarin, Vietnamese, Arabic, Italian, Greek and many others. Where bilingual staff aren’t available, we use the Translating and Interpreting Service (TIS National).

Our residential aged care home is in the final stages of regulatory approval. Join our facility waitlist for priority access waitlist members receive first preference for placement.

The strengthened Aged Care Quality Standards came into effect under the new Aged Care Act 2024 and put the older person at the centre of care. They cover dignity, individual care planning, clinical care, the care environment, governance and more. Read our plain-English guide.