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Aged Care · VIC
Home Care Packages Melbourne
- Home Care Packages · Melbourne
Home Care Packages in Melbourne Levels 1 to 4 Explained
Home Care Packages (HCP) provide government-funded support so you can live independently at home. From 1 July 2025 they transition to the new Support at Home Program. Here’s exactly how it works in Melbourne and how My Evervale delivers your package.
The four levels of Home Care Package
The current HCP system has four levels based on care need (set during your ACAT assessment):
| Level | Care needs | Annual subsidy (approx.) |
|---|---|---|
| Level 1 | Basic — light domestic help, shopping, occasional support | ~$10,500 |
| Level 2 | Low-level — personal care, regular transport, social support | ~$18,500 |
| Level 3 | Intermediate — daily personal care, some clinical support | ~$40,500 |
| Level 4 | High — multiple daily visits, complex clinical, dementia support | ~$61,500 |
Subsidy figures are 2024–25 indicative annual amounts. Confirm current rates with My Aged Care.
From HCP to Support at Home (1 July 2025)
The Australian Government is transitioning HCP into the new Support at Home Program. Three things change:
- Eight new classifications replace the four levels — funding follows your specific needs more accurately.
- Service-list pricing — you’ll see exactly what each service costs against your budget.
- Care management fees are capped — providers can’t charge unlimited admin overhead.
If you currently have an HCP, you keep the package as you transition — nothing stops on 1 July.
What a home care package can pay for
- Personal care — showering, dressing, grooming, toileting
- Clinical care — registered nursing visits, wound care, medication, continence
- Allied health — physio, OT, podiatry, dietitian, speech
- Domestic assistance — cleaning, laundry, meal prep, shopping
- Transport — to appointments, social outings, shopping
- Social support — companionship, community participation
- Equipment & assistive technology — mobility aids, home safety
- Home modifications — handrails, ramps, bathroom adaptations
- Respite — to give your usual carer a break
What a package cannot pay for
- Your everyday living costs (rent, food, utilities)
- Care or services you can get through Medicare or PBS
- Items used by other household members
- Holidays
How to get a Home Care Package in Melbourne
Three steps:
- Call My Aged Care on 1800 200 422 to register
- Have an ACAT assessment — they decide your level (or Support at Home classification)
- Choose a registered provider like My Evervale and sign a Home Care Agreement
Wait times for higher-level packages have historically been long. Under Support at Home the government has committed to faster allocation.
How My Evervale delivers your package
- Local Melbourne case manager who knows your situation by name
- Transparent monthly statements — you see every dollar
- No hidden fees — care management is capped under Support at Home
- All services in-house — we don’t sub-contract personal care or clinical work
- Bilingual carers across our multicultural team
- 24/7 on-call support for clinical questions and emergencies
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